Bangla Phone Secured CA (BPSCA) is a Licensed CA organization certified by the Controller of Certifying Authority (CCA). We have launched our certificates as Bangla Phone Secured CA (BPSCA) for various digital signature projects, PKI solutions, e-sign solutions, web sign solutions, API for different web signing solutions, and other purposes. Now, Bangla Phone is working as a member of the PKI (Public Key Information) forum with CCA. Bangla Phone CA got permission for commercial operations and Sub-CA introduction from CCA on 31 Aug 2014. Digital Signature Certificate: In accordance with CCA guidelines, Bangla Phone Secured CA (BPSCA) offers Class-1, Class-2, and Class-3 certificates for individuals and organizations. Additionally, BPSCA provides the eSign Solution "eCipher," SSL certificates for single and multidomain use, Wildcard certificates, and Server Site Signing Solutions. It helps customers perform Online registration and certificate requests. • Facilitating online registration and certificate requests for customers. • BPSCA officials collect necessary documents from customers. • Document verification and certificate generation by BPSCA. • Deliver certificates to customers by BPSCA officials, either through Crypto Tokens or Windows Key Store. eSigning Signing Solution eCipher: The eSign Solution "eCipher" offered by Bangla Phone Secured CA (BPSCA) is a cutting-edge online digital signature solution designed to streamline and enhance individuals' and organizations' authentication and validation process. With eCipher, users can securely sign electronic documents, transactions, and communications, ensuring the integrity and authenticity of their digital interactions. This robust solution complies with industry standards and regulatory requirements, providing users with peace of mind and confidence in their digital transactions. For legal agreements, financial transactions, or sensitive communications, eCipher offers a seamless and efficient way to sign and verify documents electronically, eliminating the need for traditional paper-based processes and enhancing overall workflow efficiency. SSL Certificate SSL is essential for securing online transactions, data transfer, logins, and, increasingly, browsing social media sites. SSL Certificates securely link a cryptographic key to an organization's information. When installed on a web server, SSL activates the HTTPS protocol, enabling secure connections between the server and a browser. Typically, SSL is used for securing online transactions, data transfer, logins, and, increasingly, browsing social media sites. • SSL Certificates bind: • A domain name, server name, or hostname • Organizational identity (e.g., company name) and location Bangla Phone Limited is a proud member of the Bangladesh Association of Software and Information Services (BASIS) and has a proven track record of developing numerous software solutions within our industry. Our portfolio includes essential and consistently beneficial software tailored for various government and non-government organizations, particularly in the banking sector. Notable offerings encompass Remittance Management, BACH, BEFTN, DMS, PKI Solutions, Digital Signature Solutions, Document Signing Solutions, Web Application Signing Solutions, e-Sign Solutions, Mobile Banking Solutions, and MIS Development for different organizations. Additionally, our Biometric Verification Solution (BVS) and Application Programming Interface (API) Solution enjoy widespread recognition and popularity within the industry. Bangla Phone Limited was founded in 2004 by a team of seasoned shareholders with extensive experience establishing and managing prominent companies in Bangladesh and the USA. Over the years, we have built a loyal and satisfied clientele through our exceptional services. Leveraging our Telco Grade service, leading telecom operators such as Teletalk and Robi primarily utilize our backbone infrastructure. This success has instilled the confidence to expand our service offerings into data services. Bangla Phone Services: • PKI Solutions • Digital Signature Certificate (Class-1, Class-2, Class-3 and SSL Certificate) • e-Sign Solution “eCipher) • Web Sign Solution • API Solution • Data /E1/IPLC Service • Bulk SMS Service (Power SMS) • PSTN Service Our Goal • Service is our No.1 mission in our Industry. • Dependable Low-cost communication service + other ancillary services. • Implement innovative ideas using local talents in the IT sector. • To become a carrier’s carrier. • Use technology to beat competitors. • Be the single vendor solution of all communication services, including data, voice, fax, video, etc. Technical Strength Bangla Phone boasts a high level of technical expertise across all levels of its workforce. Our departments are meticulously crafted to blend talent and experience seamlessly. With 66 engineers from BUET overseeing technical operations, we ensure robust support for Bangla Phone Limited. Our Software Development Team is adept at leveraging cutting-edge technologies and continuously advancing our solutions. Collaborating with certified engineers and industry specialists, our solutions are meticulously designed to meet the evolving needs of our clients. Within our OSP departments, our network mirrors the performance and stability of world-class fiber networks. Moreover, our team comprises individuals with 20 to 30 years of invaluable experience in the telecommunications industry, further enriching our capabilities. Customer Support We offer 24-hour customer service through our Help Desk facilities, ensuring continuous support for your connectivity needs and promptly resolving any inquiries. Our dedicated team of expert staff works tirelessly to address your concerns and maintain seamless operations. At Bangla Phone, our workforce comprises highly skilled staff members who manage operations with precision and expertise. Three (3) sets of technical teams comprise: • PKI infrastructure, Digital Signature & e-Signature (Remote Signing-eCipher) Support Department • Software Support Department • Network Management and Monitoring Support Department Customer Support Center: • Customers can reach our first-level technical support team by calling 03599234567. • We offer 24-hour hotlines dedicated to receiving and addressing customer issues. • Our customer support services are available 24 hours a day, 7 days a week for your convenience. Trouble Handling Procedure: • Support center staff log customer issues and promptly forward the written documentation to the Network Management Center (NMC). • The NMC promptly generates a trouble ticket, records the time, and assigns it to a support team led by a designated team leader. • The assigned team immediately resolves the issue, aiming for a swift resolution. Any delays will result in accountability and appropriate penalties. The trouble ticketing system ensures efficient customer support. • If the issue persists beyond one day, advanced technical teams are summoned to address it promptly.
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